Monday, 29 October 2012
Denton Autocare - a great place for car accessories
I recently had a bulb blow on my car. What an unbelievable nightmare to change! I had to actually remove the light cluster to get at the bulb, and when I eventually managed to achieve this; the stupid bulb was of an unusual and rare design.
After trying three separate petrol filling stations all of which had fully stocked shops selling everything from disposable nappies to canned tomatoes but very few auto bulbs or car accessories, I gave up and headed to Denton Autocare on Stockport Rd in Denton, one of the few remaining independent car shops left in the borough. The person serving was very courteous and he immediately knew what type of bulb I needed. He thought he had one in stock but unfortunately he couldn't find it, however after checking with an on-line supplier he assured me he would have one in by 9am the following morning. He was good to his word and the next day when I went in the bulb was there waiting. The bulb cost £1 which was a bargain. How do I know it was a bargain? Because I had no alternative but to go to Halfords the same night I ordered it because I needed to use the car and could not do so without going through the whole process of reinstalling the light cluster. Halfords did actually have the bulb I needed, I bought it out of sheer necessity, how much did Halfords charge? £3 compared to £1 for the identical item from Denton Autocare.
What's the moral of the story? Don't assume that small independent businesses will be costlier to use than their large national competitors, independents usually offer better customer service too.