Wednesday 15 December 2010

Outstanding customer service at the Hyde branch of Aldi


I popped into Aldi today to take a look at a night vision device they have on offer. I rarely shop at Aldi and it come as a surprise to see the assistant manager Miles Elliot on the checkout. The fact he was the assistant manager and was manning the checkout is not what I found surprising but instead it was his amazingly helpful, cheerful and efficient approach to the job in hand. Every customer was treated as if they were special and he come across as a person who genuinely loves his job and who enjoys being pleasant with customers. Aldi has a real asset in Miles Elliot - if you ever go in and see him in action you will understand what I mean.

19 comments:

Anonymous said...

Aldi have a good and simple business model, and newly recruited staff.

They have everything I NEED, and I find the lack of choice and simple pricing helpful. (vs. Tesco where everything has 'pretend' discounts)

Being newly recruited, the staff are in the REAL WORLD. The management regularly man the tills.

Imagine if Tameside Council ran Aldi. Probably about 45 staff, in 5 layers of Management, and the doors close at 4.25pm.

Roscoe Tanner said...

I know several people who've worked for them and they pay relatively good wages (compared to the c**p many companies now pay) but they certainly work you for it.
Not sure about the night vision device, what do you want it for, are you a weirdo?

another liberal bubble burst said...

Left wing Swedish politician infiltrates mosque for six months and wakes up to smell the coffee.

Anonymous said...

Night vision device? With all the street lights not working I might have to get one

Keith Flint said...

Sweden is full of soft, dumb liberals which is why so many third worlders and Muslims in particular have flocked there. Word has got round that they're an easy mark.

TMBC to be privatised? said...

"Imagine if Tameside Council ran Aldi. Probably about 45 staff, in 5 layers of Management, and the doors close at 4.25pm..."

They'd also hike prices to Waitrose levels, sack the staff and get the store managed by an outside company.

Life's good on the gravy train said...

Street lights? You want b****y luxuries for your Council Tax don't you. Love from your local Labour Councillor.

Not an Aldi Fan said...

Isn't it about time that Tameside got itself a M&S food?

Anonymous said...

Yeah we need more shops. Oh and houses.

Anonymous said...

Get all TMBC outsourced with a proper and tough tendering process (rather than give the work to mates of the Councillors).

As for an M&S food? I agree. M&S would have loved the chance to put one a new shared development at Hattersley, but Labour's aspirations for the area don't stretch that far. Mediocre schools and mediocre supermarkets is all we deserve.

Towton 1461 said...

Britain needs purging in an ocean of blood.

Outsource Call Center said...

Interesting! I'm glad that, "Every customer was treated as if they were special and he come across as a person who genuinely loves his job and who enjoys being pleasant with customers." I believe that treating the customer so politely makes them so comfortable and satisfied with your services.


-fern-

Anonymous said...

TMBC doing a good job of saving grit, driving gritters around with the lights flashing but the spreader turned off. Hopper totally full.

This was witnessed in Broadbottom driving TOWARDS the Derbyshire border. I thought perhaps they were going towards the border (the bridge) and would THEN turn the salt on when they turned around. No chance. Still not spreading when it drove back towards Mottram.

Thick as three short ones said...

Re the gritters, I saw this on multiple occasions last year. It started after a lot of complaints, letters in the Advertiser/Reporter etc. It's to look like they're doing something. The reality is the s****'s hit the fan and they're totally skint.
Thank God we've got people of the intellectual capacity of John "D O G spells dog" Taylor etc to sort it out.

Alf Garnett said...

only gritting the bad roads is the best way to save money ? if the roar is passable dont grit it and people need to slow down in the bad weather coz i see alot driving like dicks at the min

Anonymous said...

No, sacking more overpaid, unnecessary council staff and privatising services is the best way to save money. Street gritting etc and providing people with efficiently run services is the priority not keeping wasters in a job to buy votes.

Alf Garnett said...

Its christmas are we not have a christmas topic

Double Loss? said...

I'm worried how Tameside will manage now they are set to lose someone of such intelligence! (Follow link).

TMBC = BENT said...

And Councillor Cartwright, the backstabbing turncoat. Leaving useless John Bell's local Tories is one thing (how long can this total incompetent survive?), but doing it to join the Quinn/Taylor shambles is another.